Refunds & Returns
Our Philosophy
We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us. Please be patient as we kindly request customers to fully test out the product and offer troubleshooting tips for quick solutions.
Standard Returns
We gladly accepts returns of new, unopened items purchased on our website for a refund or store credit within 30 days of delivery. Returns that do not meet our policy will not be accepted - if returned, will be sent back to the original address of the order.
For sanitary and safety purposes, the following items are NON-RETURNABLE if opened or used:
- Disposable Vapes & Pods
- Edible Products
- Hemp Products
- CBD Products
For product with special product seals, such as an edibles bottle cap or hardware packaging with tamper-proof stickers, it cannot be returned once the seal is broken.
Refund Process
Refund may be issued back to the original payment (Credit card, debit card, etc) or as store credit in the form of store credit. Cannabis Supply Company is not responsible for refunds to a Prepaid Card or a cancelled credit card in the event the cardholder no longer has possession of.
If you would like to submit a request for refund, replacement or exchange, please contact our returns department by email at returns@cannabissupplycompany.com. Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. You may be requested to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package.
Do not ship items back in a regular envelope or paper envelope material as this is not sufficient packaging and may cause items to be lost in the mail or damaged during transit. Padded envelopes or boxes are required. Poor packaging for the return of the products may result in refusal of your return. Additionally, do not ship the return package back to the address on the parcel, as it may be one of the carrierâs transit warehouses, which differs from the facility we operate from.
Mail all returns to:
Cannabis Supply Company
1628a Washington BlvdÂ
Belpre, OH 45714